Refund and Return Policy

Effective Date: 06/27/2023
At Gold Business Grillz (“we,” “our,” or “us”), we are committed to ensuring your satisfaction with our custom jewelry. This Return and Refund Policy outlines the terms and conditions for returning and refunding custom jewelry purchases made through our website or in-store. By making a purchase, you agree to the terms of this policy.
Custom Jewelry Returns:
1.1 Non-Defective Items: Due to the personalized nature of custom jewelry, non-defective items cannot be returned or refunded unless otherwise specified in this policy.
1.2 Defective or Incorrect Items: In the event that your custom jewelry arrives defective or is incorrect (e.g., design, size, or material), we will gladly accept returns and provide a refund or exchange. Please contact our customer support within [number of days] days of receiving the item to initiate the return process.
Return Process:
2.1 Notification: To initiate a return, you must contact our customer support team at [customer support contact details] and provide the necessary information, including order number, description of the issue, and any supporting evidence (e.g., photos).
2.2 Approval and Instructions: Our customer support team will review your request and provide instructions on how to proceed with the return, including the return address and any additional requirements.
2.3 Packaging: You must ensure that the item is securely packaged to avoid damage during transit. We recommend using the original packaging materials if available.
2.4 Shipping Costs: You will be responsible for the shipping costs associated with returning the item, unless the return is due to our error or a defective product.

Refunds:
3.1 Refund Eligibility: Refunds will be issued for approved returns in accordance with this policy. The refund will be provided using the original payment method used for the purchase.
3.2 Refund Processing Time: Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria for a refund. If approved, the refund will be processed within [number of days] days. Please note that it may take additional time for the refund to be reflected in your account, depending on your payment provider.
Non-Returnable Items:
The following items are non-returnable:
Custom jewelry that has been used, altered, damaged, or modified after delivery.
Custom jewelry that has been personalized with initials, names, or other customized elements.
Custom jewelry that has been made according to specific measurements or requests provided by the customer.
Customer Responsibilities:
To ensure a smooth return process, you agree to:
Provide accurate information and evidence when reporting any defects or issues.
Follow the return instructions provided by our customer support team.
Ship the item back to us in its original condition and packaging, or as instructed by our team.

Contact Us:
If you have any questions or need assistance with a return, please contact our customer support team at [customer support contact details]. We will be happy to assist you.
Please note that this Return and Refund Policy applies specifically to custom jewelry purchases. For non-customized items or general inquiries, refer to our standard return and refund policy.
Please retain a copy of this policy for your reference.

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